Mary Miragliotta, President, Community Association Manager
Mary founded Quality Community Management, Inc. in 1999 after working in the industry for the previous 15 years. Her experience has taught her quality and customer service needs to be the keystone “Core Values” in an industry requiring top notch service.
QCM specializes in the representation of Home Owner and Condominium Associations throughout Lake County, Ohio and surrounding communities. QCM offers personalized one-on-one services and Mary prides herself that she and her entire company perform to the level promised in her core values.
Mary has served on the Board of Directors for the Northern Ohio Chapter of CAI (Community Association Institute) and was also the New Manager Mentoring Committee Chairperson for the chapter. Mary also volunteered on the ACAM (Alliance for Community Association Managers) Board of Directors for three years. Mary is one of 2000 active managers nationwide that hold the prestigious designation of PCAM (Professional Community Association Manager). Mary also previously obtained the AMS and CMCA designations. QCM is one of seven management companies in Ohio that has obtained the AAMC (Accredited Association Management Company) designation.
Mary resides in Willowick, a suburb of Cleveland, and she enjoys socializing, home projects and reading. Mary previously volunteered at the Hospice of Western Reserve in Cleveland from 2002 until March of 2020. She has participated in fundraising efforts for Lake County Council on Aging for multiple years as well as NAMI (National Alliance for Mental Illness). Mary served on Vestry of Grace Episcopal Church for three years where she was in charge of Buildings and Grounds for one and a half of those years.
Carol Dolejs, Assistant Community Manager
Carol began working for a management company in 1982 as an administrative assistant after having her first child. Took a few leaves of absence from work as she had two other children. In 1991 she went to work for a different management company and became and assistant community manager. Eventually becoming a portfolio manager on her owner and managing ten associations on her own. In 1998, she thought that she was tired on community management, and decided to leave the field and venture to something totally but couldn’t stay away and returned in January of 2000 returned as the on-site Community manager of the Woodhawk Club Condominium I, II and HOA in Mayfield Heights, Ohio for five and half years and then moved on to the Shaker Courts Condominium in Cleveland, Ohio as their on- site Community Manager for twelve years. In June of 2017, Carol joined Quality Community Management as a part-time Assistant Community Manager.
Carol loves spending time with grandchildren. She volunteers at Playhouse Square as a Redcoat.
Gavin Goszka, Accounting Administrator
Gavin holds both a B.S. in Geology as well as a B.S. in Computer Forensics and has owned and operated his own retail business for the past 15 years. He served as project manager during the renovation of a historic county hospital-turned-residence and has been composing and performing original music since the age of 17. Other interests include Victorian architecture and interior design, anime, and photography.
Nichole Byrnes, Administrative Assistant
Nichole began her career in Property Management in 2004. She worked for a major corporation that handled the rentals of apartments, condominiums and townhomes. After 10 years and the birth of her second child, she took a step back to focus on the needs of her family for a time.
She joined Quality Community Management in 2024 to return to the passion she once had for the property management business. She prides herself on providing exceptional customer service, efficiency and reliability. She looks forward to growing her training and career with Quality Community Management and to her future with the company.
In her free time, she enjoys spending time with her husband of 15 years and their 2 children, photography, gardening, home decorating, being near the ocean and hosting family gatherings for all occasions.